Internet Sales Policy
Wildfire products are supplier through our nationwide network of independent fireplace retailers, where you will receive professional advice regarding the type, style and performance of our extensive range of fabulous gas and electric appliances. Our retailers and stockists are supported to provide accurate information about our products and services, assist customers in making informed decisions and to ensure that all pricing and terms are consistent with our approved policies.
At Wildfire we believe that you need to benefit from the most up to date and correct information currently available to help you make the right decision when purchasing your next fire. For this reason we only sell our products through high quality, knowledgeable retailers.
Although customers are able to purchase products through the internet, we strongly believe that you will receive a better level of complete service when dealing directly with a professional gas or electric fireplace retailer. The Wildfire dealer will be able to provide help with the installation of your new appliance, the regular servicing of the fire and offer necessary site surveys to ensure that the product is right for you and your home.
“We know you need to see our appliances, in all their glory. Our dealers can demonstrate the products’ operating features and you can observe the flames and feel the heat. You will never gain this experience when purchasing a product on the internet.”
There are many different appliances available and many different types of installation. Failure to purchase the correct product can easily lead to dissatisfaction for many reasons, from performance to the inability to install your product due to incompatibility with your fireplace or flue. A Wildfire retailer can advise you on the type of appliance you will need for your home, and help you choose the right options for your appliance. Our dealers will advise on control types, trim and fret styles to best suit your décor. Choose the best control option or fuel type for your appliance. The Wildfire range includes spacer options for flues which may not have sufficient depth or Ezi-grip handles for those customers with less nimble fingers.
Wildfire only supply products through experienced gas fireplace showrooms, so be assured that when you see our logo, you are talking to the professionals. If you require any additional information or cannot find exactly what you are looking for then feel free to contact us.
It is important to us that you make a well informed decision on your Wildfire appliance and we know our dealers will be there every step of the way.
